Systems That Work - Be Inclusive - Be Great
Systems that work for disabled and chronically ill people from the start, not as an afterthought.
Incurably Wonderful Consulting helps organisations build systems that work for disabled and chronically ill people from the start, not as an afterthought. My work draws on lived corporate and personal experience, postgraduate research, and governance experience inside the systems I advise on.
Who this is for?
Employers, NHS bodies, public bodies, universities, charities and community organisations whose work involves disabled people or people with chronic illness, whether as patients, service users, staff or community members.
It is a good fit if you want to move beyond paper compliance towards practice that lasts. You will get an honest assessment and practical support that holds up over time.
I do not provide legal or clinical advice.
Incurably Wonderful Services for Organisations
I help employers, NHS bodies, public bodies, universities and charities build services and workplaces that work for disabled and chronically ill people from the start. My advice draws on lived experience, postgraduate research and governance experience inside the systems I advise on.
• Accessibility reviews of your services, from the point of view of the disabled people who use them.
• Board and governance training that treats disability as a governance issue.
• Readiness support for Disability Confident, disability pay gap reporting and the Healthy Working Standard.
• Talks and one-to-ones for staff living with, or working alongside, chronic illness and disability.
You get an honest assessment, practical priorities and support that lasts beyond paper compliance.
How I work
1. Honest evaluation of where your organisation stands now.
2. Practical direction on where it needs to go, in order of priority.
3. Support to get there, with disabled and chronically ill people built in from the outset rather than retrofitted.
This includes inclusion of hybrid and housebound people, service design, and collaboration across health, public sector, academic and organisational settings.
Let's talk
If this sounds like the right fit, get in touch. The first conversation is about what support could look like for your organisation, with no pressure and no obligation.
Services Rendered to Organisations
Organisational Review and audit
Organisational Review and audit
Organisational Review and audit
Find out how accessible your services really are.
Patient and Service-User Accessibility Review
For NHS Trusts, Combined Authorities and other public bodies that want to know whether their services are accessible to the disabled people who use them, not only to their staff. The review covers:
- complaints and feedback routes
- communication formats
- physical and digital access
- whether feedback from disabled service users actually reaches decision-makers
You receive a clear picture of where you stand, with prioritised, practical recommendations.
Website and Digital Accessibility Audit
A WCAG 2.2 AA review of your website and digital services.
Training and speaking
Organisational Review and audit
Organisational Review and audit
Disability literacy for the people who make and carry out decisions.
Board and Governance Disability Literacy Training
For boards, governing bodies and senior committees that want more than a generic presentation. The training was built from my own time in governance roles. It treats disability as a governance issue and equips leaders to ask sharper questions of their executive teams and their data.
Talks and keynotes
- Keynote: for staff living with chronic conditions or disability. Managing work, disclosure and energy, from someone who lives it.
- Keynote: for staff working with disabled and chronically ill clients and colleagues. Practical confidence, without fear of getting it wrong.
Policy readiness
Support for your people
Support for your people
Be prepared for what is coming, with evidence to show for it.
- Disability Confident Readiness: audit and evidence-building ahead of the externally verified relaunch.
- Disability Pay Gap Readiness: data audit and action planning ahead of mandatory reporting.
- Healthy Working Standard Briefings: plain-language guidance on the Keep Britain Working agenda and what it means for your organisation.
Support for your people
Support for your people
Support for your people
Confidential, lived-experience-led support for staff and service users.
- Workplace Navigator Retainer: confidential, lived-experience-led chronic illness support delivered directly to your employees.
- One-to-one consultations: for staff with chronic conditions or disabilities who are struggling and need to talk to a professional with lived experience. These are confidential and practical.
- One-to-one consultations: for clients and service users who need help navigating your service, raising access needs, or being heard.
